The basis on which Wallmark Group Co. Limited accepts instructions, quotes rates and handles cargo.
Last updated 7 August 2026
These terms govern all services provided by Wallmark Group Co. Limited ("Wallmark", "we") — including customs clearance, freight forwarding by sea, air and road, warehousing and related advisory work — unless a signed contract with a customer states otherwise.
By instructing us to book, clear, carry or deliver cargo you accept these terms on your own behalf and on behalf of the cargo owner.
Quotations are based on the information supplied at the time of enquiry and on the carrier, terminal, statutory and currency rates then in force. They are valid for the period stated on the quotation and may be revised if weight, volume, commodity, packing, routing or ready date differ from what was declared.
Charges levied by third parties — carriers, terminals, port and airport authorities, and the Tanzania Revenue Authority — are passed through at cost unless quoted as an all-inclusive rate.
You warrant that all descriptions, values, weights, HS classifications and supporting documents provided to us are complete and accurate, and that the cargo is packed and labelled for the mode of transport booked.
Dangerous, restricted or temperature-sensitive goods must be declared in writing before booking. We may refuse or return any consignment that has not been correctly declared.
Where we act as your clearing agent we lodge declarations on the basis of the documents you supply. You remain the importer or exporter of record and are responsible for duties, taxes, penalties and any reassessment arising from incorrect or incomplete information.
We contract as agent when arranging carriage with third-party carriers, and our liability is limited to the applicable international convention or carrier contract of carriage. Where we act as principal, liability is limited to the sums recoverable from the performing carrier or to the invoiced value of our services, whichever is lower.
We are not liable for indirect or consequential loss, including loss of profit, market or use, and we are not liable for delay unless a delivery date has been guaranteed in writing.
Cargo insurance is arranged only on written instruction and at the customer’s cost. In the absence of such instruction, cargo travels uninsured beyond the carrier’s standard liability.
Invoices are payable within the agreed credit period, or before release of cargo where no credit facility exists. We may exercise a lien over cargo and documents in our possession for unpaid sums.
Charges incurred because documents, funds or delivery instructions were not received in time are for the customer’s account. We advise on the timeline required to avoid them, but we cannot prevent them without your cooperation.
These terms are governed by the laws of the United Republic of Tanzania, and the courts of Tanzania have jurisdiction over any dispute arising from them.
We may amend these terms from time to time. The version published on wallmark.co.tz at the date of your instruction applies to that shipment.
This page is a general statement of trading conditions and is not legal advice. Please have your legal adviser review it before you rely on it commercially.
Questions about this page? Write to info@wallmark.co.tz or call +255 719 135 224.